Frequently Asked Questions
Everything you need to know about orders, shipping, wigs, bundles, sizing, and hair care.
Contact UsOrders & Shipping
How long does processing take?
All orders are processed within 1-3 business days before shipment.
How long does shipping take?
Standard shipping typically takes 3-7 business days after processing. Delivery times may vary based on location and carrier.
Do you offer expedited shipping?
Expedited shipping options are available at checkout when applicable.
Do you ship internationally?
Yes, we ship to select international destinations. Shipping rates and delivery times are calculated at checkout.
Hair Quality
Is the hair 100% human hair?
Yes. All JB Collection hair is made from premium 100% human hair.
Can the hair be colored or bleached?
Yes. Our human hair can be professionally colored or toned. We recommend using a licensed stylist to maintain quality.
Can I straighten or curl the hair?
Yes. The hair can be heat styled just like natural hair. Always use a heat protectant and avoid excessive heat.
How long does the hair last?
With proper care and maintenance, our hair can last 12 months or longer.
Wigs & Sizing
How do I determine my wig cap size?
Please refer to our Sizing Guide for detailed measuring instructions and sizing recommendations.
Do wigs come pre-plucked?
Product specifications vary by collection. Please review the product description for details.
Can I customize my wig?
Many of our wigs can be customized through styling, coloring, and installation techniques.
Returns & Exchanges
Do you accept returns?
Due to the nature of hair products, returns are accepted only on unused items in their original condition and packaging, subject to our Return Policy.
Can I exchange my order?
Exchanges may be available for eligible products. Please contact us within the timeframe outlined in our Return Policy.
What if I receive the wrong item?
Contact us within 48 hours of delivery and we will work to resolve the issue promptly.
Contact
How can I contact JB Collection?
Please visit our Contact page or email us directly. We aim to respond within 1-2 business days.