Frequently Asked Questions

Shipping Policy

Thank you for shopping with JB Collection.

Order Processing

Bundle Orders
Bundle orders are processed within 2-3 business days before shipment.

Wig Orders
Most wigs are made to order and require additional preparation time. Please allow approximately 10-14 business days for processing before shipment.

Shipping Times

After processing, standard shipping typically takes 5-7 business days depending on your location and carrier availability.

Order Tracking

Once your order ships, you will receive a confirmation email containing tracking information.

Shipping Delays

While we strive to meet all estimated delivery times, delays caused by weather, carrier issues, holidays, or other circumstances beyond our control may occur.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. JB Collection is not responsible for delays or lost packages resulting from incorrect addresses.

Questions

If you have questions regarding your order, please contact us through our Contact page.